When They Threaten to Make You Look Bad

Last evening a client told me a story of how a customer was being condescending and threatened to report her to her boss in a truly snotty way over something that didn’t make sense. My client felt under siege and desperately asked her not to do that. The customer is doing it anyway. I suggested three things:

  1. Never act desperate. Never. You have no power after that. 
  1. Write down the script of the conversation between both parties word for word (don’t just tell him), put it in front of your boss and ask one thing, “Do you have my back?” Trust must occur between manager and direct report or your culture is crap. 
  1. The next time anyone threatens you, confuses you, accuses you or makes you feel undone ask one question, “So that we are clear, what is it that you really want?” Most unhappy people don’t know and will try to deflect. Just keep asking the same question. This is your home base. 

My client said that if she had asked her customer this question the customer probably wouldn’t have known what to say because she was arguing for the sake of argument. Always have a home base position or unpleasant people will try to pull you off point. In any conflict often an effective home base is, “What do you really want?” 

If mindful practices, career planning and good goal setting are important to you, check out my video where I walk you through how to get a new job or promotion >>> Three Ways to Move to the Next Level in Your Career Right Now

FREE CONSULTATION: If you'd like to request a FREE Consultation appointment with me to discuss your career goals click here. If you don't know where you'll be at the end of the year you are laready there. Waiting only prolongs ineffectiveness. Set up an appointment with Mary Lee.

Your coach,

Mary Lee


P.S. Feel free to forward this link to someone who could benefit from it. We are all walking down the same road in life.

Mary Lee Gannon, ACC, CAE is an executive coach and 18-year corporate CEO who helps leaders have more effective careers, happier lives and better relationships. Get her FREE Career and Life Planning Tool  to be more effective, the leader everyone wants to work for and have a better connection with the people who matter while it still matters. 

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