Last evening a client told me a story of how a customer was being condescending and threatened to report her to her boss in a truly snotty way over something that didn’t make sense. My client felt under siege and desperately asked her not to do that. The customer is doing it anyway. I suggested three things:
My client said that if she had asked her customer this question the customer probably wouldn’t have known what to say because she was arguing for the sake of argument. Always have a home base position or unpleasant people will try to pull you off point. In any conflict often an effective home base is, “What do you really want?”
If mindful practices, career planning and good goal setting are important to you, check out my video where I walk you through how to get a new job or promotion >>> Three Ways to Move to the Next Level in Your Career Right Now.
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P.S. Feel free to forward this link to someone who could benefit from it. We are all walking down the same road in life.
Mary Lee Gannon, ACC, CAE is an executive coach and 18-year corporate CEO who helps leaders have more effective careers, happier lives and better relationships. Get her FREE Career and Life Planning Tool to be more effective, the leader everyone wants to work for and have a better connection with the people who matter while it still matters.
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