We’ve all been in meetings where we repeatedly check our watches. Our time is valuable. A well-run meeting makes people feel they are a part of progress – not process. Lead progress by first establishing a safe and productive environment with meeting ground rules. Email the rules to participants before the meeting. Post them in the room. People will come prepared to contribute to something that matters not observe, yawn and hope they don’t walk away with more on their to-do list.
Eight Killer Meeting Ground Rules
1.) The purpose of the meeting will be evident in the invite and placed where participants can see it. All relevant information is invited, and no other issues will be discussed.
2.) Everyone has a chance to speak without interruption.
3.) After everyone has spoken all will get to share final thoughts.
4.) No idea is a bad idea. All ideas and opinions will be respected.
5.) Ideas and opinions are encouraged to survive...
Recently I was not feeling well and missed an event where I had hoped to extend my deepest appreciation to several hundred volunteers at St. Margaret Hospital. I was so disappointed that I couldn’t be there to thank these outstanding stewards of our patients who struggle with the biggest challenges of their lives. The next day I received this note from the two directors of the event - simply run off on their printer that said:
Thinking of You -
Hope you’re feeling much better
and hope you’re remembering, too
The many warm thoughts and good wishes
that always are right there with you.
If you think personal notes (talking hard copy here and not email) are a thing of the past you are wrong. This totally captured my attention, warmed my heart, made me smile and immediately inspired me to reach out and thank them.
I keep a drawer full of informal note cards for this very thing - from personalized Crane to Kate Spade to convenience store birthday cards. And I...
Feedback is crucial to performance improvement because it enables us to look at situations and ourselves from a third-party perspective. It unlocks self-reflection and growth, and opens the door to opportunity. “You are doing a great job” or “You have to do better,” does not give the employee the needed tools to improve or the intrinsic fulfillment to make him want to stay with the company and grow.
Effective feedback has three mindful components. It is 1) Strategic, 2) Developmental and 3) Aligned with the values of the organization. These require us to be aware of our restrictive biases.
Strategic Feedback: The employee can most benefit from feedback that answers this question: “What should this employee do more or less of to be maximally effective?” If you aren’t sure of the answer, ask the employee. Once you have the answer, you can work with her to clear distractions from her workload and position her to do the most meaningful and...
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