When Drama Overwhelms You

You’ve seen it at work and at home. Someone is anxious about something and suddenly you are feeling anxious too. You know this isn’t healthy and that you shouldn’t feel this way which only makes it worse. Now you’re self-judging for not distancing yourself from the drama and begin to doubt your own effectiveness. You start losing sleep and wake up in the middle of the night, running the day’s conversations over in your mind.  

Lately, I’ve been feeling overwhelmed and sucked in by another person’s angst. Drama is created when a person can’t accept the way they feel so they try to externalize it or put that feeling off on others, usually in a highly demonstrative or desperate way. This behavior provides them a temporary yet unsustainable relief from their discomfort. Thus, they continue the drama dance to try to unload their despair. 

I notice I have been feeling anxious and assuming the anxiety of this person. I’ve...

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How to Deal with that Difficult Employee Who is Poisoning Your Culture

Here is advice I recently gave to a client who just had two staff members explode at a meeting. Managing bad behavior starts with drawing healthy boundaries.

Boundaries: The invisible line between what you will and will not allow.

Difficult Employees: People who don’t take ownership of their own behavior and spew their dissatisfaction with their perceived powerlessness, victimization and lack of self-worth on others.

Dealing with Difficult Employees: Affirm their unhappiness. Affirm how they must be feeling. Ask them what they want. Then every time they act insubordinately ask them how that is getting them closer to what they want. 

When Difficult Employees are Out of Control: Get the values of the company in hand, show them how their behavior is insubordinate of the values, put them on a Performance Improvement Plan, establish the specific measurable threshold they need to meet, tell them your goal is to help them meet it and revisit in 30 days. That’s a boundary.

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