Do This One Thing to Minimize Conflict

Most conflict in the world comes from the need to be right - even the conflict you have with yourself. Your ego tells you that you aren’t safe unless you’re right so you argue, defend, act out, withdraw or stand firm on something that most likely is out of your control. 

When you find your opinion is a little too strong or there’s a feeling that makes you uncomfortable that’s the very time to pause and ask yourself, “What am I trying hard not to face? That I’ll be _________ if this doesn’t change?”

Draw closer to the nasty feeling that chases you down. Name it. That disarms it’s power. “This is what it feels like to feel ______.” Then give yourself a break. “May I be gentle with myself in this moment. I’ve got this one.”

You’re amazing. Don’t ever forget that.

Here is a free tool to help you navigate your career in a complicated corporate setting: 31 Success Practices for...

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Two Questions to Ask When the Issue is Generational

I hear so much in our culture about the differences in the generations. I even hear people identifying themselves by a generation. I think it’s wise to understand people’s differences but I think identifying someone’s behavior with a certain generation is no different than identifying them with a race, religion, sexual orientation, or national origin.

When I hear, “Millennials are the way they are because their parents spoiled them” or “Boomers can’t keep up with technology” I wonder how comfortable people would feel saying, “Hispanics are the way they are because their parents spoiled them” or “Catholics can’t keep up with technology.” Calling out by generation to make a point is elitist, discriminating and insulting.

When you find in a conflict that you are putting someone in a generational box before you characterize them ask yourself, 

“What do they really need me to understand about...

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High Tech Meet High Touch

High Tech meet High Touch. There is so much being done in companies around diversity and inclusion - which are not at all the same thing by the way. But I see little focus in either area to include AGE. 

Five generations are in the workforce right now and there is so much to learn from each other. Roughly 40% of US workers have a boss who is younger than them. 

How do we stop discounting the sage worker who has wisdom, mentoring skills, intuitive experience, relationship building acumen and historical perspective bar none? I have clients with expertise beyond compare in these areas who are being forced out as if their skills are passé. So unwise. Profoundly foolish. 

If you fall in this category and would like my white paper on how to avoid age bias feel free to email or message me at [email protected] Or if you want to know how to better utilize this age group in your company the same article will make it clear.

Let’s all open our thought and...

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When Ego Gets the Best of You

When we compare and judge we are allowing our ego to dictate our standards. Nothing will ever be good enough in this state because it is a fear based posture. In this space we are not playing to our strengths, we are playing to someone else’s. We are not authentic, we have sold out to shiny objects and fairy tales. We have lost sight of what makes us unique only to trail two steps behind what our ego reminds us we should have but never get.

When my daughter was diagnosed with a developmental disability I used to sit at playgrounds and compare her to other children, leaving me devastated. When my marriage fell apart I continually asked myself why others were happy and I was so unlucky. When I built my coaching practice I used to study what other coaches did to market themselves, trying something new each week.

Then I defined my life by my own standards. Empowerment was the result. I researched and got my daughter the therapies she needed whereby she went to college on a...

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Disarm the Bully with Your Game

Last evening one of my clients was suffering because of a colleague who was bullying her. This bully was sucking her energy and high performance right out of her. I was so happy for her to watch her become a mindful third party observer of the bully’s behavior such that it even made her laugh.

Losing your cool is as bad as withdrawing. Both render you ineffective. Both dummy down your authentic risk taking ability. People notice both. 

When you play it safe or are reactionary you are playing THEIR game. Play YOUR game. Pause. Critical think. Observe what is behind the mask. Be curious. Then get back to your strengths. 

When the bully senses that you are holding it together his or her behavior will escalate. That is where you become amused. Just stare at them. Observe. It can be quite entertaining.

May you become a silent witness to all your experiences, including your personal history. That’s power. That’s executive presence.

Do you want to advance in...

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Six Steps When You've Internalized Their Bad Behavior to be About You

So often we internalize people’s negative behavior toward us as something wrong with us. If your uncertain about someone's pensive perspective on you follow these steps.

1. Schedule a meeting with the other person with the purpose of creating a better working or personal relationship. Do not handle this through email.

2. Tell her you hope you are wrong yet you sense judgment from her. Ask him what you could do to improve the relationship.

3. Listen for opportunities for self-improvement. Ask her what she believes her role is in aligning the relationship.

4. If after you have done this her behavior doesn’t change, she doesn't own her part in the misalignment or she won’t even meet with you it’s time to let go of your expectations of her. Unrest always lies in expectations. Having them is useless and out of your control. Goals you can affect are far better.

5. Release your desire for a healthy relationship with him and start managing him like a difficult...

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When Controlling Yourself is the Most Difficult Part of the Conflict

     Nearly all conflict in the world stems from one simple necessity – and it isn’t the need to win. Wars, corporate battles, department squabbles, and relationship foes are rooted in the same deep-seated need – the need to be right.

     Compound the need to be right with an ineffective ability to persuade others to believe you are right can lure in feelings of inadequacy and, in extreme cases, an overwhelming feeling of threat. Not only are our emotions running wild with fear, anger, and frustration a physical reaction begins to occur.

     When we sense we are in danger our body gears up to protect itself. You may have noticed your heart racing before a big presentation or your throat tightening as an argument escalates. This is the body preparing itself for what is called “fight-or-flight,” an immediate physiological reaction that occurs in response to a perceived harmful event. This was...

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Three Questions to Eradicate Conflict

When I see conflict in the workplace it often relates to turf. Someone feels threatened. Something is at stake. Some compromise needs to be made that leaves people uncomfortable. And people retreat to their respective corners to protect their territory. After all, change means giving up something - Right?

Not always. Change often means opportunity. But opportunity is hard to see when shielded by the blinding rays of pride. And pride is the rose-colored sunglass of fear. “I’m not afraid. If he/she would just ___________ (do their job, not expect so much, leave things alone, be nicer to me, show respect) this problem would not be happening.”

When you are involved in conflict and feel the adrenaline rush grip you in a panic just pause. If you practice this, over time, you will be able to increase that “Pause Café space” between when you feel fear and negatively react to it, compromising your executive presence. In the pause moment ask yourself the...

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When It Makes You Cringe

Have you ever had a visceral reaction to a colleague where just to be around them made you cringe? Generally that discomfort is based in ego - your competitiveness gone haywire. We get triggered into fight-or-flight and our ego hates to lose.  

Prepare before these encounters by anticipating the experience going well - where you shift from being defensive to being CURIOUS about HIS ego and need to be right or superior. Imagine if you could watch her arm wrestling her ego because that is exactly what is happening when people are mean - they are at war with themselves. Happy people do not hurt one another or seek attention.

Be the curious servant leader. “Jean, I sense that I’m not meeting your needs. I want to be helpful. If I were meeting your needs, what exactly would that look like?” She will likely not be able to be specific because she’s so tied up in attention seeking ego. If she is specific you’ll have great intel.

Your coach,

Mary Lee

...

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Dealing with Work Drama

Direct communication is the best way to go through life. But instead, people practice avoidance (ignoring the person or the problem) or triangulation (bringing in a third person to validate that your condemnation is correct).  

Leadership expert Dr. Henry Cloud’s Law of Exposure says, “Life is better lived in the light — that is, things are better out in the open, even if these things are negative. Conflict or hard feelings cause a break in the connection between two people, and relationship can only be restored by communicating honestly. 

One of the biggest traps that we all fall into at one time or another is getting stuck in the whirlpool of unnecessary drama.” 

What I see is that avoidance of direct communication happens when we fear conflict. Rightly so. Everyone hates conflict. Except for those who thrive on drama - the most dangerously insecure people of all.  

But what if we shifted the perspective from conflict to...

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