Three Questions to Eradicate Conflict

When I see conflict in the workplace it often relates to turf. Someone feels threatened. Something is at stake. Some compromise needs to be made that leaves people uncomfortable. And people retreat to their respective corners to protect their territory. After all, change means giving up something - Right?

Not always. Change often means opportunity. But opportunity is hard to see when shielded by the blinding rays of pride. And pride is the rose-colored sunglass of fear. “I’m not afraid. If he/she would just ___________ (do their job, not expect so much, leave things alone, be nicer to me, show respect) this problem would not be happening.”

When you are involved in conflict and feel the adrenaline rush grip you in a panic just pause. If you practice this, over time, you will be able to increase that “Pause Café space” between when you feel fear and negatively react to it, compromising your executive presence. In the pause moment ask yourself the...

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