Clients often ask me how they can become a better leader. I tell them this: Anticipate. Know your industry - what is coming 2 -5-10 years down the road. Know your products and services - their uniqueness and vulnerabilities. Know your end user - their needs and wants. Know your team - their strengths, opinions and what they need from you.
Healthcare is a reactive not proactive industry. Most say it is more profitable that way. That is shortsighted. People are living longer. Chronic disease has become more difficult and costly to manage. The emotional and financial suffering from COVID-19 could have been minimized if we'd been prepared.
This quote from a recent Harvard Business Review article by Pete Schultz speaks truth. "Imagine how many lives we could have saved, how much economic distress we could have mitigated, if, at the onset of Covid-19, we had one or more safe drugs that were highly potent against coronaviruses and could be immediately advanced into human trials. Investing...
We personalize other people’s behavior in an effort to guard against their wrath. This isn’t helpful. Your colleague’s frustration, anger, condescension or dismissiveness might be vented at you but is not rooted in you. There is nothing wrong with you because someone treats you poorly. Good people know how to communicate without making you feel small.
Try asking them this: “If we were to have a better working relationship what would that look like?” This forces them to articulate action not victimization.
Then don’t speak or interrupt. Say only, “Tell me more about that.”
Let them feel heard. DON’T defend yourself - just repeat back what you heard. In there words will be things they are likely wrong about. But let them be validated.
Ask them if they want a better working relationship with you. This is important because if they say “yes,” which they likely will, now they’ve made a...
Short and sweet today because enough said in a few words.
I first saw this image twenty five years ago when my four children and I were homeless, on public assistance and without an automobile. I never forgot it. If I were on this poster today it would say, “Mary Lee Gannon, corporate CEO of a $24 million organization and executive coach, was told by her ex-husband, “You’ll never make it on your own.”
If you want more executive presence tips here’s a link to my FREE report: 31 Success Practices for Leaders in the High Stakes Corporate World
P.S. Feel free to forward this email to someone who could benefit from it. We are all walking down the same road in life looking for a hand to hold. Sometimes we must be the hand that reaches out.
Mary Lee Gannon, ACC, CAE is an executive coach and 19-year corporate CEO who helps leaders have more effective careers, happier lives and...
Years ago I read a book called the Seven Deadly Sins and agreed that the first among them was the most deadly - Pride. The greater our ego, the greater our pride, the lesser our humility and the greater propensity we have for failure. The people you have the most difficulty with have far greater difficulty with their own egos, need to be heard, desire to be recognized and rush for validation. Don't let that person be you.
The Seven Deadly Sins of Management
This week I had to give a presentation at work not unlike others I’ve given throughout my career, yet I was nervous. Every time I thought about it my heart started to race and I got tense in my neck and shoulders. Public speaking is one of the leading causes for workplace fear. But I speak often so my nervousness didn’t make sense. As an executive coach I know not to turn away from fear but to bring it closer like you would a hurting child. That self-nurturing was hard in this instance. But I kept getting curious about what I was really afraid of.
When I could stand open and vulnerable without judging myself, I realized I had a lot of personal distractions this week that made me feel anxious and irritable. Just the day before I had argued with an online bank customer service representative who refused to cancel a credit card they had sent to my home for my deceased father. I kept trying to convince him that this was the bank’s problem and should not be my...
When I was a new manager I used to personalize why members of my team weren’t engaged. I made it about me. I was the reason they were under-performing.
I did everything in my power to re-engage them and when it didn’t work I then started to resent them for being disengaged. What I didn’t do was hold them firmly accountable to clear goals for fear of push-back and confrontation. I didn’t do my job as a manager and they became entitled.
When I set clear goals and began meeting with them regularly on their performance on those goals we began a dialogue around the challenges they were having and could role play alternative scenarios. The feedback depersonalized for me when I made it about their performance on the goals and not their attitude versus my expectations. Very objective. Them against the goal, policy, company value - not me.
Wishing you the power of regular feedback on clearly defined goals today.
Listen to a recent...
My husband and I were sitting alone on the beach of our home on Hilton Head Island last week on Christmas eve. COVID had altered the travel plans of our six children and their families. We had decided if we were going to be alone for Christmas we'd be in a place we love. We sat there talking about how COVID has changed so much for everyone this year. I deliberately got up from my chair and snapped this photo as my commitment to moving forward with a fresh perspective. Hope is on the horizon. Though hope is not a strategy, it reminds me that it is time to plan.
Would you take a trip without a map? Of course not. So why do we think we can create a New Year’s resolution and get there just because we want to? The reason most resolutions fail is because they are simply notions centered on “getting” something and not grounded in your values - the root of what drives you. They aren’t authentic and aligned with your core. ...
I’ve never understood why overbearing people think they have power. It’s obvious they don’t. Nobody trusts them or authentically has their back. They are always exhausted trying to make themselves look good at other’s expense. Their insecurities reek in their behavior. And their leadership has no sustainable affect because the people they play to are the first ones off the ship when it starts to go down.
If you can’t achieve your goals without manipulating, controlling, condescending to, backstabbing, and intimidating other people along the way you’re weak and you will ultimately fail. Period. I’ve seen it in corporate America time and time again. It may not be right away. But it will happen. And your legacy will precede you everywhere you go after that.
The real problem with mean people is that they are intrinsically unhappy, insecure and have minimal self-awareness. The root feeling behind their behavior is anger coupled...
If you've talked with a family member this week you know there is disappointment in the air. Honor that feeling. It makes us sad not to come together to celebrate the very thing we value most in the world – our relationships. It hurts. We feel cheated, angry, afraid, as if we don’t want to get our hopes up for anything right now.
You miss the traditions, the food, the table decorating, the hours in the kitchen fussing over the stuffing, the family laughter, watching parades and football together and the hugs.
Ok. There. Let all that out. We can release that which we own. Name and own the disappointment.
Now let’s have some fun. What won’t you miss this year? The money you saved not doing mini makeovers in the house. Buying food that will get wasted – that you really don’t need or use. How your brother and sister-in-law don't help clean up. The uncomfortable moment when Grammie asks Matt when he is finally going to get married, or...
Every year at this time I ask my clients to designate one word for the year that will serve as a homing beacon for when life is confusing. This year I chose the world "ALLOW." I wrote the word in sand at our beach house, took a photo of it and put the image in a frame on my night stand where I look at it each evening before bed and each morning before I start my day. I've been doing this for years.
The word ALLOW served me well this year. I prevailed in my work on a $4.6 million capital campaign for an important project that serves under-resourced patients, supported my mother in an independent living facility, was executrix on my uncle's estate, overcame health challenges, celebrated a milestone birthday with the people I love - all while in the stress of a pandemic where people were sick and dying at the hospital where I am its Foundation's president.
I ALLOWED what was out of my control while focusing my energy on what was in my control. And for me a lot of that energy went...