Have you ever tried to reason with a difficult person who absolutely will not listen? Anxiety builds when you think you are making a logical argument, have the facts behind you, the other person is not bending at all yet you keep arguing with them. You start to question yourself, doubting your effectiveness. Your frustration becomes apparent, unraveling of your composure and destroying your executive presence.
If after you have tried to work with someone to examine all sides of an issue and the other party still behaves egregiously, dismiss the conversation like it never happened. You heard me. Walk away.
Don't argue with fools or you will become the fool. Cut the conversation off cold. "I respectfully disagree." and move on – walk away, address another party, get off the phone, leave the room.
This abrupt ending will send a clear message that you see no value in engaging, devaluing their perspective all together without becoming...
When I see conflict in the workplace it often relates to turf. Someone feels threatened. Something is at stake. Some compromise needs to be made that leaves people uncomfortable. And people retreat to their respective corners to protect their territory. After all, change means giving up something - Right?
Not always. Change often means opportunity. But opportunity is hard to see when shielded by the blinding rays of pride. And pride is the rose-colored sunglass of fear. “I’m not afraid. If he/she would just ___________ (do their job, not expect so much, leave things alone, be nicer to me, show respect) this problem would not be happening.”
When you are involved in conflict and feel the adrenaline rush grip you in a panic just pause. If you practice this, over time, you will be able to increase that “Pause Café space” between when you feel fear and negatively react to it, compromising your executive presence. In the pause moment ask yourself the...
Have you ever had a visceral reaction to a colleague where just to be around them made you cringe? Generally that discomfort is based in ego - your competitiveness gone haywire. We get triggered into fight-or-flight and our ego hates to lose.
Prepare before these encounters by anticipating the experience going well - where you shift from being defensive to being CURIOUS about HIS ego and need to be right or superior. Imagine if you could watch her arm wrestling her ego because that is exactly what is happening when people are mean - they are at war with themselves. Happy people do not hurt one another or seek attention.
Be the curious servant leader. “Jean, I sense that I’m not meeting your needs. I want to be helpful. If I were meeting your needs, what exactly would that look like?” She will likely not be able to be specific because she’s so tied up in attention seeking ego. If she is specific you’ll have great intel.
Direct communication is the best way to go through life. But instead, people practice avoidance (ignoring the person or the problem) or triangulation (bringing in a third person to validate that your condemnation is correct).
Leadership expert Dr. Henry Cloud’s Law of Exposure says, “Life is better lived in the light — that is, things are better out in the open, even if these things are negative. Conflict or hard feelings cause a break in the connection between two people, and relationship can only be restored by communicating honestly.
One of the biggest traps that we all fall into at one time or another is getting stuck in the whirlpool of unnecessary drama.”
What I see is that avoidance of direct communication happens when we fear conflict. Rightly so. Everyone hates conflict. Except for those who thrive on drama - the most dangerously insecure people of all.
But what if we shifted the perspective from conflict to...
It’s human nature to look in the mirror and compare ourselves to the images our culture throws at us every day. Being young, successful, body beautiful and wealthy are what our society thrives on, reminding us of what we should aspire to be. And so, we invest in expensive products, clothes, gym memberships, degrees, makeup, youth enhancements and the like grasping to experience what these images project - happiness. Yet the U.S. remains the most depressed and overmedicated nation in the world.
When we look outside ourselves for acceptance and don’t find it we reach for control as a lever of hope. A plethora of industries are happy to take your money to feed your need to belong among ‘the pretty people’ yet after you buy the Prada handbag, MBA, Rolex watch and Mercedes as a solution to the void you feel and the initial thrill subsides you are still left with the same feeling of not being enough. More purchases of the same only leave the hole emptier. So, then...
1. Be YOU-SMART first.
Self-awareness is a leading indicator of happiness and success because if you are aware of what is in your mind you can self-regulate a negative thought before it triggers bad behavior and cripples your executive presence. Don't retreat to a default behavior of lashing out, withdrawing, defensive posturing or paralysis. Be mindful of your thoughts. Become an observer of them without inserting yourself into the emotion of them. Be gentle with yourself. Be self-compassionate when you doubt yourself. If you know your strengths, play to them. Surround yourself with people who have your weaknesses as their strengths so that you may observe their behavior.
Define your personal values so that you know when you are out of alignment with them and can readjust in situations as opposed to trying to achieve an expectation that isn't in alignment with your authenticity. Personal values are simply the things you hold dear that no one can take away from you such as humor,...
Don’t have an accidental life or career. Often more planning goes into a summer vacation than a 40-year career or 90-year life. Spend purposeful time creating an actionable plan for your next career move and you can trade the treadmill to nowhere for fulfilment.
If you are considering making a career change and aren’t sure where to start, start with what you know best. Nobody knows you better than YOU. Recommit to your values – your principles or standards on what is so important such that living these values makes you more fulfilled than anything else.
Values are principles or standards of behavior – your judgment on what matters most in life. Examples of values include: Balance, Autonomy, Freedom. Creativity, Listening, Humor, Family etc. Write down your values.
Transferable skills fall into the three categories: 1.) Communication - speaking effectively, writing concisely,...
Jealousy is a wicked emotion that will leave you feeling powerless and empty until you can be vulnerable enough to admit the root cause of it and accept yourself with all your imperfections no matter what anyone else thinks, does or has. Most of the time we are dealing with our own jealousy of people who have what we think we deserve – a better job, more authority, better executive presence, a better life. Self-acceptance without expectations is king.
Sometimes, however, we are bound by the jealousy of others. You can feel their resentment by the way they respond to you – ignoring, dismissing, dirty looks, excluding.
Six Thing to Do When Someone is Jealous of You
We’ve all been in meetings where we repeatedly check our watches. Our time is valuable. A well-run meeting makes people feel they are a part of progress – not process. Lead progress by first establishing a safe and productive environment with meeting ground rules. Email the rules to participants before the meeting. Post them in the room. People will come prepared to contribute to something that matters not observe, yawn and hope they don’t walk away with more on their to-do list.
Eight Killer Meeting Ground Rules
1.) The purpose of the meeting will be evident in the invite and placed where participants can see it. All relevant information is invited, and no other issues will be discussed.
2.) Everyone has a chance to speak without interruption.
3.) After everyone has spoken all will get to share final thoughts.
4.) No idea is a bad idea. All ideas and opinions will be respected.
5.) Ideas and opinions are encouraged to survive...
Recently I had a client tell me that when she opened a discussion with a direct report about a violation of the dress code the person erupted, quit on the spot and immediately left the workplace. We role played the discussion and how to frame such a discussion so as to depersonalize it.
What I found most interesting is that the company rehired this person who abandoned the workplace the same day at another location in another leadership role. What???
Now my client has to manage a team who knows the organization will tolerate unprofessional and insubordinate behavior. She has to gain respect from a team who knows they don’t have to listen or adhere to company policy to keep their job.
We are now positioning her transferable skills for a company with a more solid culture. In the meantime here is a tip for when you need to have a difficult conversation with an employee.
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